AI Hospitality Operations Platform

Platform Positioning

More than a PMS. A connected hospitality operating ecosystem.

The platform connects property data, guest experiences, restaurant operations, kitchen execution, billing, invoicing, and AI-assisted workflows into one intelligent dashboard.

Property management

Manage reservations, guest profiles, room data, check-in, checkout, billing, invoices, and operational reporting.

Restaurant management

Handle food ordering, menu creation, room-service menus, seasonal menus, promotions, and restaurant workflows.

Kitchen management

Route orders to the kitchen, track preparation, manage recipes, prioritize work, and coordinate restaurant-to-kitchen communication.

Problems Solved

Replace disconnected hotel, restaurant, kitchen, and billing tools.

Hospitality teams often lose time moving between separate systems. This platform reduces duplicate entry, manual paperwork, disconnected food billing, and manual kitchen communication.

Less manual work

AI-assisted customer creation, reservation creation, invoice handling, menu setup, recipe setup, and operational workflows.

Connected guest billing

Accommodation, food orders, restaurant charges, room service, service charges, and invoices can connect to one guest account.

Real-time visibility

Management can see reservations, guest profiles, check-in status, restaurant orders, kitchen workflows, billing, and AI activity.

Reservation Portal

Create bookings through conversation or guided screens.

The reservation portal supports customer-facing and staff workflows. Users can talk to the embedded AI bot or complete each step through structured screens.

1
Check availability and guest details
The AI bot or guided interface supports customer creation, guest profile entry, room selection, reservation details, and availability workflows.
2
Confirm reservation
The booking is confirmed and visible in the property management system, with billing and future food order workflows linked to the guest profile.
3
Continue the guest journey
Check-in, food orders, restaurant charges, kitchen workflows, invoices, and checkout can continue from the same operational record.

Digital Guest Journey

Tablet-based check-in and digital Guest Registration Card signing.

Guests can complete check-in on a tablet and sign the GRC digitally. The AI bot can guide guests and staff through required fields, policy acknowledgements, and registration completion.

Faster arrivals

Reduce front-office paperwork and help guests complete registration with guided digital workflows.

Digital GRC with auto-PDF

Capture guest signatures, verify profile details, auto-generate a signed GRC PDF, and deliver it to the guest's WhatsApp on check-in completion.

GRC history and checkout

View the full check-in history with signed GRC records, uploaded IDs, and PDF access. Digital checkout sends a farewell WhatsApp message to the guest automatically.

WhatsApp Guest Communication

WhatsApp as the guest's primary communication channel — no app download needed.

From the moment a guest checks in, WhatsApp becomes the bridge between the guest and the property. Automated messages, bot replies, room requests, and staff conversations all flow through one familiar channel the guest already has on their phone.

Check-in confirmation via WhatsApp

When a guest completes digital check-in, the signed GRC PDF is auto-generated and sent to the guest's WhatsApp immediately — no manual steps required.

Room requests over WhatsApp

Checked-in guests can text the resort number to request towels, pillows, maintenance, toiletries, room service, or any in-room need. The AI classifies the request and notifies staff — Dialogflow continues to answer general questions for non-request messages.

Staff reply from inbox

Staff can read all guest WhatsApp conversations and reply directly from the hotel inbox. Replies are sent back to the guest's WhatsApp in real time within Meta's 24-hour customer care window.

Location guide via WhatsApp

Staff can share a live location guide link to any guest over WhatsApp — the guest opens a map with curated points of interest and an AI guide without needing to install anything.

Farewell on checkout

When staff complete a guest checkout, a personalised farewell WhatsApp message is automatically sent to the guest's number using the hotel's branded template.

Bot + human handoff

The AI bot handles routine questions and requests. If a guest needs human attention, staff see the conversation in the inbox and can step in with a direct reply — no separate app required.

Staff Inbox

One inbox for room requests, WhatsApp, and website chat — with real-time alerts.

Staff no longer need to watch multiple channels. The hotel inbox brings together every guest communication in one screen with sound alerts, status tracking, and reply capability.

1
Room Requests tab
Displays all in-room service requests from the guest chat assistant or WhatsApp, grouped by status — Pending, In Progress, and Done. Staff can update status, mark items resolved, and see which requests came via WhatsApp vs the in-room chat page.
2
WhatsApp tab
Shows all guest WhatsApp conversations grouped by phone number with the full message thread. Staff can read every exchange — including bot replies — and send a direct reply to the guest from within the inbox.
3
Website Chat tab
Displays website visitor conversations handled by the AI bot. Staff can review what questions visitors asked, what the bot replied, and identify topics that may need a human follow-up or knowledge-base update.

In-Room Guest Assistant

A QR-code chat assistant in every room for instant service requests.

A QR code placed in the room opens a lightweight web chat — no app download, no login. Guests can tap quick-action buttons or type any request and the AI bot handles it, creating a room request that staff see immediately in the inbox.

Quick-action buttons

Pre-built buttons for the most common requests: Extra Towels, Pillows, Bed Sheets, Maintenance, Toiletries, Room Service, and Wake-up Call — one tap to send.

AI request classification

The AI bot reads the guest message, identifies the category (housekeeping, maintenance, food, or info), extracts the specific items, and creates a structured request record in real time.

Instant staff notification

The request appears in the staff inbox immediately with a sound alert. Staff see the room name, category, requested items, and can mark it In Progress or Done as they attend to it.

Restaurant Operations

Food ordering before arrival and during the stay.

Guests can order food in advance for arrival meals, group meals, dietary requests, or restaurant planning, and can continue ordering during the stay through supported guest interfaces.

Pre-arrival food ordering

Arrival meal preparation
Special dietary requests
Group meal planning
Restaurant readiness before arrival
Food orders connected to guest profiles and billing

Food ordering during stay

Room-service and restaurant orders
Menu browsing through bot or screens
Dietary preferences and special instructions
Order notification to restaurant or kitchen workflows
Guest billing and invoicing connection

Menu and Recipe Management

Standardize dining operations from menu to kitchen execution.

Restaurant and kitchen teams can create custom menus and manage recipes so food operations become consistent, trackable, and connected to the kitchen workflow.

Custom menus

Create restaurant menus, room-service menus, seasonal menus, event menus, menu categories, item details, prices, and images.

Recipe management

Store preparation steps, ingredients, portion guidance, production notes, and menu-item recipe links.

Kitchen workflow connection

Recipes and menus can guide preparation, improve consistency, and support kitchen execution.

Kitchen Operations

Connect restaurant orders to kitchen execution.

Kitchen teams can receive orders, organize preparation, manage workflow stages, and coordinate production with restaurant service.

Order routing

Send food orders into restaurant and kitchen workflows with visibility for preparation and fulfillment.

Preparation tracking

Track workflow stages, order prioritization, kitchen dashboards, and production coordination.

AI-assisted operations

Staff can use AI inside restaurant and kitchen pages to create menus, manage recipes, handle orders, and check operational details.

AI Everywhere

AI bots are embedded inside operational pages.

AI is not limited to a separate chat window. Bots can appear inside reservation pages, customer screens, restaurant screens, kitchen pages, menu pages, invoice pages, and guest-facing workflows.

Conversational workflows

Users can talk to the bot to create customers, reservations, invoices, food orders, menu items, recipes, and operational records.

Voice-enabled operation

Guests and staff can use voice for food ordering, guest service, operational assistance, and supported hands-free workflows.

120+ languages

AI conversational interfaces can support international guests and multilingual staff communication where supported by Google technologies.

Unified Dashboard

One operational view for property, restaurant, kitchen, billing, and AI activity.

Management teams can monitor hospitality operations from one dashboard instead of switching between disconnected tools.

Property visibility

Reservations, guest profiles, check-in status, checkout workflows, room data, and operational reports.

Dining visibility

Restaurant orders, food order tracking, kitchen workflow visibility, recipe guidance, and order status.

Financial visibility

Invoicing, billing, room charges, restaurant posting, service charges, guest accounts, and checkout billing.

Supported Businesses

Built for hospitality operations with property and dining services.

The platform supports businesses that need property management, restaurant operations, kitchen workflows, and guest billing in one ecosystem.

Hotels and resorts

Hotels, resorts, boutique hotels, luxury resorts, eco resorts, serviced apartments, and villas.

Restaurants

Restaurant chains, resort restaurants, hotel restaurants, room-service operations, and mixed dining teams.

Hospitality groups

Groups that need a connected operating model across rooms, dining, kitchen, billing, and guest services.

Integrations

A hospitality ecosystem that can connect guest, property, dining, kitchen, and payment workflows.

Depending on business requirements, the platform can connect operational workflows, guest interfaces, billing, payment workflows, and AI knowledge sources.

Guest and property flows

Reservation portal integration, guest-facing web interfaces, tablet check-in workflows, and custom hospitality workflows.

Restaurant and kitchen

Restaurant ordering screens, kitchen dashboards, recipe workflows, kitchen preparation flows, and order tracking.

Billing and AI

Payment gateway workflows, guest billing, invoices, AI knowledge base integration, and voice-enabled AI interactions.

Implementation

Configured around your property, restaurant, kitchen, and billing rules.

Every hotel, resort, and restaurant has unique workflows. Plenusco works with the customer to streamline property data, room details, menus, recipes, check-in procedures, billing rules, and AI bot behavior before deployment.

1
Business discovery and data collection
Understand property operations, restaurant operations, kitchen workflows, guest journeys, reservation processes, billing rules, and collect rooms, menus, recipes, pricing, policies, and images.
2
Platform and AI configuration
Configure PMS workflows, reservation portal, menu creation, recipe management, kitchen operations, invoicing, digital check-in, and AI bot behavior.
3
Testing and go live
Test reservations, customer creation, GRC signing, food orders, kitchen workflows, billing, invoices, menus, recipes, and AI responses before launch.

Customer Inputs

What the hotel, resort, or restaurant provides.

Customers can provide information in PDF, Word, Excel, PowerPoint, website content, images, menus, spreadsheets, brochures, or other practical business formats.

Hotel and resort data

Room categories, room details, pricing, occupancy rules, reservation rules, policies, facilities, images, billing rules, and GRC requirements.

Restaurant data

Menus, categories, menu item descriptions, prices, food images, opening times, room-service rules, promotions, and dietary information.

Kitchen and operations data

Recipes, ingredients, preparation steps, portion information, kitchen stages, order rules, staff workflows, invoicing procedures, payments, and service charges.

Security

Designed for guest, billing, staff, and operational data.

Hospitality systems contain guest information, reservation data, billing records, restaurant orders, staff activity, and operational information, so the platform supports controlled access and responsible data handling.

Secure cloud operations

Secure infrastructure, guest data protection, operational security practices, and data handling based on customer requirements.

Role-based permissions

Controlled user access, staff permissions, management access, and operational audit visibility.

Secure billing workflows

Access controls and billing workflows designed for hospitality environments with guest accounts and service charges.

Pricing

Simple monthly pricing.