Conversational AI Operations

Positioning

Not only a chatbot. An AI operational workforce.

Conversational AI Operations helps businesses sell, support, engage, and operate at scale. It was proven in luxury hospitality environments, but is designed for any customer-facing business that manages products, services, bookings, appointments, payments, or support requests.

24/7 customer operations

Reduce missed inquiries, slow replies, inconsistent service, language barriers, and peak-demand pressure.

Revenue conversion

Guide customers from inquiry to product selection, booking, purchase, payment, and confirmation.

Human + AI collaboration

Let staff monitor conversations, take over when needed, and continue with full conversation history.

Core Features

From information to transaction in one conversation.

The platform combines conversational AI, business automation, real-time integrations, payment processing, voice, multilingual support, and agent dashboards.

Business information assistant

Answers questions about products, services, pricing, promotions, locations, hours, facilities, policies, procedures, FAQs, and custom business knowledge.

Real-time availability

Checks room availability, product inventory, appointment slots, event ticket availability, equipment rentals, and service reservations.

AI sales assistant

Recommends products and services, explains options, answers objections, suggests upgrades, cross-sells, and helps customers complete transactions.

Transaction Workflows

Bookings, purchases, deposits, and payments can happen inside the chat.

When configured with the right systems, customers can complete operational workflows without waiting for a staff member.

Secure payment processing

Product purchases
Service payments
Reservation deposits
Booking payments
Order payments and confirmations

Payment gateway options

Integrate existing gateways using API credentials and merchant details.
Support settlement, currency, and testing requirements where available.
Discuss managed payment handling if the business has no gateway.
Handling fees depend on volume and commercial terms.

Customer Journeys

Reusable automation patterns for many industries.

Each business gets workflows matched to its operations, but the same platform can support reservations, retail sales, appointments, lead capture, and service requests.

1
Hotel or resort reservation
The AI checks room availability, recommends suitable rooms, collects guest information, processes payment or deposit, confirms the booking, and notifies staff.
2
Retail sales
The AI explains products, shows options, checks stock, accepts the order, processes payment, confirms the sale, and sends details to staff or systems.
3
Healthcare and services
The AI explains services, checks available appointment slots, books the selected time, and sends confirmations or reminders.
4
Real estate inquiry
The AI provides property details, pricing, images, location, and availability, then schedules a viewing and passes lead details to an agent.

Human Control

AI handles speed. Staff keep control.

Organizations receive a centralized dashboard where staff can chat with customers, monitor AI conversations, take over conversations, review customer history, manage escalations, and track performance.

Human handover

Transfer customers to staff for complex, sensitive, or high-value conversations without asking customers to repeat themselves.

Agent dashboard

Monitor live AI conversations, continue chats manually, review customer history, manage escalations, and support the AI operation.

Performance visibility

Use conversation and workflow data to understand demand, improve responses, and refine automation after launch.

Channels

Deploy on websites, landing pages, voice, and WhatsApp via ConversIQ.

The product can be embedded into a website as a chat widget or full-page AI landing experience. Campaign traffic from Facebook Ads, Google Ads, social media, email, and landing pages can be sent directly into the AI journey.

Website integration

After business streamlining, the client development team receives an integration component or code snippet to add to the website.

Voice and languages

Supports voice conversations through speech-to-text and text-to-speech, plus more than 120 languages for global customer service.

WhatsApp via ConversIQ

WhatsApp support, sales, reservations, payments, and AI-powered conversations are available through Plenusco's ConversIQ product.

Industries

Built for any business that interacts with customers.

Conversational AI Operations is industry-agnostic and can be customized for workflows across products, services, reservations, appointments, payments, and support.

Hospitality and food

Hotels, resorts, villas, guesthouses, restaurants, cafes, delivery services, reservations, guest services, dining, ordering, activities, and concierge flows.

Retail and ecommerce

Product discovery, stock checks, promotions, order processing, payment collection, customer support, subscriptions, and fulfillment guidance.

Services and enterprise

Healthcare, education, real estate, transportation, logistics, consulting, legal, finance, agencies, appointments, admissions, viewings, and client support.

Integrations

Connect the AI to the systems that run the business.

The platform can integrate with existing systems depending on availability, business requirements, and technical access.

Business systems

Booking engines, inventory systems, CRM systems, ERP systems, payment gateways, custom enterprise applications, and third-party applications.

Digital channels

Websites, mobile applications, landing bot pages, chat widgets, campaign destinations, and supported messaging channels.

Cloud and APIs

Azure services, Firebase, REST APIs, custom integrations, and workflow-specific connectors.

Implementation

Fast technical integration, careful business streamlining.

Website integration can be quick, but the important work is understanding products, services, workflows, availability, payments, reservations, escalation rules, and support processes.

1
Business discovery and knowledge collection
Collect products, services, operations, customer journeys, reservation workflows, payment needs, escalation rules, documents, catalogues, images, website content, and brochures.
2
AI training and workflow configuration
Configure knowledge bases, business rules, reservations, payments, escalations, multilingual behavior, and human handover flows.
3
Integration, testing, and go live
Connect websites, payment gateways, booking engines, inventory systems, CRM, ERP, or third-party apps, then test conversations, payments, reservations, availability, handover, and navigation.

Customer Inputs

The more detail provided, the smarter the AI becomes.

Customers can provide PDF, Word, Excel, PowerPoint, website content, catalogues, images, brochures, or other operational documents. Plenusco helps refine and structure the information.

Product businesses

Product descriptions, pricing, categories, images, specifications, inventory details, availability rules, delivery rules, and fulfillment process information.

Hotels and resorts

Room descriptions, images, amenities, activities, dining information, policies, transportation, check-in rules, checkout rules, reservation rules, and pricing.

Service businesses

Service descriptions, pricing, availability, process documentation, appointment rules, staff or resource availability, and customer eligibility requirements.

Security

Designed with enterprise security practices.

Security requirements may vary by customer, payment gateway, country, and connected systems, but the platform is built around protected infrastructure and controlled access.

Protected infrastructure

Secure cloud infrastructure, encrypted communication, customer data protection, and integration testing before launch.

Access controls

Role-based access, controlled dashboard access, and audit logging for operational visibility.

Payment safety

Secure payment processing according to gateway capabilities, business requirements, and commercial setup.

Pricing

Simple monthly pricing.

Customer lifecycle automation, business information assistant, availability checks, booking workflows, secure payment support, voice, multilingual support, and human handover.

$99 / month