ConversIQ by Plenusco Technology

ConversIQ: The AI Conversational CRM Engineered for Lead Recovery and Automation

ConversIQ is an AI-powered conversational CRM and lead recovery platform for businesses that depend on phone calls, WhatsApp inquiries, sales follow-up, and customer support conversations.

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The Problem

High-intent customers are lost when communication is slow.

A customer who calls once and receives no answer may immediately contact a competitor. ConversIQ gives businesses a structured system for missed calls, unanswered inquiries, repetitive questions, lead follow-up, and CRM visibility.

Missed calls become leads

When a call is missed, ConversIQ can trigger an approved WhatsApp message while the customer's interest is still high.

WhatsApp is centralized

Conversations move from scattered personal phones into one CRM-backed dashboard with customer history.

Follow-up becomes trackable

Leads can be categorized by status, potential, response history, assigned agent, and next action.

Missed-Call Recovery

Smart routing decides who should receive automation.

The Android app monitors business phone call logs, sends secure call data to the cloud, and lets the backend decide the correct workflow.

  1. 1
    Incoming missed call

    The company phone detects a recent missed call and sends the number, time, type, and call metadata to the backend.

  2. 2
    Cross-reference database

    The system checks staff, supplier, driver, internal, existing customer, active lead, and unknown contact records.

  3. 3
    Route correctly

    Internal contacts are silently ignored. Existing customers receive personalized templates. Unknown numbers enter a new lead capture flow.

AI and Human Agents

Automation where possible, human control where needed.

ConversIQ works as an AI co-pilot, not only a chatbot. The AI handles repetitive questions, while staff can monitor, edit, override, assign, close, or reopen conversations.

AI conversation layer

  • Product and service information
  • Pricing questions
  • Availability, booking, and appointment inquiries
  • Business hours, directions, and policies
  • FAQ and follow-up questions
  • Personalized replies using CRM context

Human co-pilot mode

  • Jump into ongoing AI conversations
  • Edit AI-generated drafts before sending
  • Send manual WhatsApp replies
  • Assign conversations to staff or departments
  • Mark lead status and potential
  • Add internal notes and close outcomes

CRM and Analytics

Every call, reply, and follow-up becomes business intelligence.

ConversIQ connects call behavior with customer intent, lead quality, agent performance, and conversion opportunity.

Call logging

Capture caller number, missed or answered status, date, duration, device assignment, follow-up status, WhatsApp engagement, and interaction history.

Lead management

Classify calls by purpose, add notes, set lead stage, mark potential as High, Medium, or Low, and identify follow-up required leads.

Owner dashboard

Review missed call count, reply rate, AI-handled conversations, human-handled conversations, staff response time, peak call times, and conversion performance.

Marketing Broadcasts

Campaigns based on behavior, not random contact lists.

ConversIQ can segment CRM contacts and send compliant WhatsApp Cloud API template campaigns to the right audience.

Target audiences

  • Customers who asked for pricing but did not purchase
  • Customers who called but did not reply
  • WhatsApp leads that did not convert
  • High-potential leads and repeat customers
  • Appointment, event, location, or industry-specific segments

Template campaign types

  • Special offers and seasonal campaigns
  • Early bird discounts
  • Appointment and payment reminders
  • Product launches and event promotions
  • Travel agent rates and customer reactivation

Industries

Built for any business where calls and WhatsApp affect revenue.

The platform is not limited to hospitality. It can support sales, support, service, appointment, and lead-heavy workflows across many industries.

Hospitality and travel

Hotels, resorts, villas, travel operators, transport, packages, itineraries, booking inquiries, and guest follow-up.

Sales-led businesses

Real estate, vehicle sales, retail, ecommerce, product distributors, leasing teams, and service providers.

Appointment and support teams

Clinics, wellness centers, education institutes, insurance teams, finance providers, call centers, and customer support operations.

Architecture

Official WhatsApp Cloud API, Firebase, AI, and multi-tenant SaaS.

ConversIQ is designed as a scalable SaaS platform where each business can have its own WhatsApp number, Meta API token, customer database, staff users, AI workflow, templates, branding, permissions, and analytics.

Technical flow

Android app detects calls, sends data through a secure REST API, Firebase routes the workflow, Firestore stores CRM data, AI handles replies, and Meta WhatsApp Cloud API sends messages.

Data separation

Each client can maintain its own company profile, tokens, customer records, staff users, templates, AI workflows, analytics, and permissions.

Security controls

Encrypted communication, role-based access, tenant-level isolation, secure authentication, Firebase rules, API permission control, audit logs, and data retention policies.

Roadmap

Future expansion for deeper customer automation.

The product roadmap can extend ConversIQ into a broader communication and conversion hub.

Voice and booking

Voice AI call answering, AI reservation assistants, appointment assistants, booking engine integrations, and automated payment links.

Omnichannel growth

Multi-language AI support, Instagram and Facebook Messenger integration, and communication beyond WhatsApp.

Smarter conversion

AI upselling recommendations, smart customer profiling, predictive lead scoring, and advanced workflow automation by industry.

Pricing

Plans for AI WhatsApp automation.

Start with one WhatsApp Business number and scale from automated inquiries to campaigns, advanced workflows, and multi-location support.

Starter

USD 149 / month
Sri Lanka: Rs. 15,000 / month
  • 1 WhatsApp Business number
  • AI assistant and knowledge base
  • Up to 1,000 messages per month
  • Basic analytics

Pro

USD 299 / month
Sri Lanka: Rs. 25,000 / month
  • Up to 3,000 messages per month
  • Marketing broadcast campaigns
  • Advanced knowledge base
  • Enhanced reporting and insights

Ultimate

USD 599 / month
Sri Lanka: Rs. 50,000 / month
  • Up to 10,000 messages per month
  • Advanced AI automation
  • Custom workflows
  • Priority support and dashboard

Enterprise

Contact Sales
Custom international and Sri Lanka plans
  • Multiple WhatsApp numbers
  • Multi-property support
  • API integrations
  • Dedicated deployment and support

WhatsApp and AI usage are subject to fair usage policies. Additional message bundles and launch offers can be arranged for selected clients.