Compass | AI Guest Concierge for In-Resort Operations

Guest Journey

One concierge for pre-arrival, stay, and checkout.

Guests can access Digital Concierge through a web link, mobile app, QR code, in-room tablet, hotel website, or integrated guest portal. The property chooses the access points that fit its guest journey.

Before arrival

Guests receive access, enter the booking ID, verify OTP by email, complete registration, upload ID documents if required, and arrive prepared.

During the stay

Guests ask questions, order food, book activities, find facilities, explore nearby attractions, and receive text or voice support in their preferred language.

Checkout

Guests review billing, complete final payment, follow checkout instructions, receive confirmation, and optionally share feedback.

Pre-Check-In

Reduce arrival queues before the guest reaches reception.

Digital Concierge helps properties collect the details needed for a smoother arrival and validates the reservation securely through booking reference and OTP.

1
Guest opens the concierge
The guest uses a link, app, QR code, website, tablet, or portal and enters the booking ID or booking reference number.
2
Booking and OTP validation
The system verifies the reservation and sends an OTP to the guest's registered email address.
3
Registration and ID upload
The guest completes registration details and uploads ID documents where required by property policy or local regulations.

Property Knowledge

A trained AI guide for every hotel and resort detail.

The property provides accurate information using Plenusco templates. The AI is configured with this knowledge so it can answer guest questions clearly and consistently.

Rooms and facilities

Room categories, amenities, restaurants, spa services, swimming pools, recreation areas, transportation, check-in procedures, checkout procedures, and policies.

Navigation and attractions

Arrival guidance, in-resort directions, facility locations, parking, activity meeting points, nearby attractions, recommended visit times, and local notes.

Multilingual support

Guests can chat by typing or speaking naturally with support for more than 120 languages where Google technologies support those languages.

Revenue Workflows

Turn guest convenience into new revenue opportunities.

Digital Concierge can promote and process food orders, activities, experiences, services, and payments directly inside the guest journey.

Food and beverage ordering

Integrates automatically when the property uses Plenusco ordering systems.
Supports menu configuration when no existing ordering system is available.
Sends order notifications to the dashboard so staff can process requests.
Supports restaurant, room-service, and property-specific order rules.

Activity and experience booking

Safari tours, excursions, boat rides, hiking, and cultural experiences.
Wellness treatments, spa sessions, adventure activities, and property programs.
Configurable pricing, images, schedules, rules, and booking procedures.
Better promotion of services guests may otherwise miss.

Billing and Payments

Billing, payment, and checkout support inside the same assistant.

Digital Concierge can answer billing questions and guide payment workflows depending on the systems integrated with the property.

Billing assistance

Guests can ask about current charges, restaurant charges, activity charges, service charges, outstanding balances, and checkout billing review.

Payment gateway options

Properties can integrate an existing gateway using API credentials and merchant documentation, or discuss Plenusco-managed payment handling during onboarding.

AI-assisted checkout

The assistant can guide final payment, departure instructions, checkout confirmation, and optional feedback collection.

Why Properties Use It

Faster service without reducing the human touch.

The platform handles repetitive digital work so front office, restaurant, guest relations, and activity teams can focus on premium physical service.

Operational efficiency

Reduces manual check-in queues, repetitive inquiries, food order handling, activity booking work, billing questions, and checkout delays.

Better guest experience

Guests receive instant 24/7 answers, multilingual support, self-service navigation, modern arrival flows, and faster response times.

Luxury service alignment

Automation removes friction while staff remain free to deliver warm, high-value, in-person hospitality.

Integrations

Deploy as a link, app, QR flow, tablet experience, or integrated platform.

Digital Concierge can connect with hospitality systems depending on customer requirements and system availability.

Hospitality systems

Hotel management systems, PMS, reservation systems, food ordering systems, payment gateways, guest portals, and custom hospitality platforms.

Guest access channels

Pre-arrival links, room QR codes, reception QR codes, restaurant QR codes, in-room tablets, mobile apps, websites, and web portals.

Cloud and APIs

Azure services, Firebase, REST APIs, websites, mobile applications, and custom integration paths where required.

Implementation

Structured onboarding with property-specific knowledge.

Plenusco works with the property to collect operational information, configure the AI, connect required systems, test workflows, and go live.

1
Discovery and knowledge collection
Review operations, facilities, menus, activities, navigation, billing, payments, checkout, and collect property details using templates.
2
AI configuration and integration
Configure pre-check-in, OTP, ID upload, property knowledge, food ordering, activities, navigation, billing, payment, and checkout workflows.
3
Testing and go live
Validate booking ID flows, OTP, uploads, knowledge answers, order notifications, payments, dashboard workflows, and launch for guests.

Setup Inputs

What the hotel or resort provides.

Accurate property information is the foundation of a reliable AI concierge. Plenusco provides templates to simplify collection.

Property and operation details

Property overview, room categories, amenities, images, and facilities.
Menus, prices, food descriptions, ordering rules, and service workflows.
Activities, schedules, pricing, images, booking rules, and guest programs.
Nearby attractions, distances, directions, visit notes, and local recommendations.

Policy and system details

Check-in and checkout policies, registration requirements, and ID upload rules.
Payment gateway details or Plenusco payment handling preference.
Billing workflows, staff notification needs, and dashboard requirements.
Website, app, QR, tablet, or guest portal deployment preferences.

Pricing

Simple monthly pricing.

Digital Concierge

AI-assisted guest communication, pre-check-in, property knowledge, food ordering support, activity booking, navigation, billing, and checkout workflows.

$99 / month